Effective Date: March 10, 2023
At Express Pet Mart, we understand that your privacy is as important as the health of your new pet. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from expresspetmart.com (the “Site”).
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Order Information: When you attempt to purchase a pet or accessory through the Site, we collect certain information from you, including:
- Identity Data: Name, date of birth (to verify age for pet ownership).
- Contact Data: Billing address, shipping address, email address, and phone number.
- Financial Data: Payment information (processed via secure third-party gateways; we do not store full credit card numbers).
- Pet Preference Data: Information regarding the breeds or accessories you are interested in.
2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping/travel logistics and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you: Providing updates on your pet’s health checks and travel status.
- Screen for Risk: We screen our orders for potential risk or fraud.
- Personalization: When in line with the preferences you have shared with us, provide you with information or advertising relating to our new litters or pet products.
- Health Documentation: To register your pet’s microchip and health guarantee in your name.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. Specifically:
- Logistics Partners: We share your name, address, and phone number with our USDA-certified transport partners and flight nannies to ensure safe delivery.
- Veterinary Partners: For the purpose of microchip registration and health insurance (if opted-in).
- Compliance with Law: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, or to protect our rights.
4. Data Security
Express Pet Mart employs industry-standard security measures to protect your data. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights (US & State Specific)
Depending on where you live in the US (such as California under the CCPA), you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We maintain health and sales records of live animals for a minimum period as required by state and federal animal welfare regulations.
7. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@expresspetmart.com or by mail using the details provided on our Contact Us page.