All Orders Above $450 | This Week Only
Frequently asked questions
We understand that bringing a new pet into your home is an important decision. Below are answers to some of the most common questions our customers ask.
General Questions
These are the most common questions our customers ask about choosing, purchasing, and receiving a pet from Express Pet Mart. If you are new to our process or simply looking for quick information, you’ll likely find your answers here. We aim to make your experience simple, transparent, and stress-free from start to finish.
We offer a variety of healthy and well-cared-for pets including dogs, puppies, cats, kittens, parrots, and other small companion animals. Our inventory is regularly updated as new pets become available.
Yes. All our pets undergo health checks and receive age-appropriate vaccinations before joining their new homes. We prioritize the health, safety, and wellbeing of every animal.
Yes, we offer nationwide delivery across the United States. Our transportation process is designed to ensure pets travel safely and comfortably to their new families.
In many cases, local pickup may be arranged depending on availability and location. Please contact our support team to discuss pickup options.
We accept multiple secure payment options, including credit/debit cards and cryptocurrency such as Bitcoin (BTC) and USDT, to provide flexibility and convenience for our customers.
Our team is happy to help you select the perfect companion based on your lifestyle, experience level, and preferences. You can contact us anytime for guidance and recommendations.
Yes, we also offer a variety of pet accessories including carriers, toys, bedding, and essential supplies to help your new companion settle comfortably into your home.
Advanced questions
This section covers more detailed information about our procedures, delivery process, documentation, and post-purchase support. If you would like deeper insights into how we operate or need clarification on specific topics, these answers will provide additional guidance and reassurance.
Once you select a pet, you can place your order through our secure checkout system. After payment confirmation, our team will contact you to finalize delivery arrangements and provide updates until your pet arrives safely.
Delivery timelines vary depending on your location and the type of pet. In most cases, delivery is completed within a few days after payment confirmation. We will provide a more accurate timeframe during order processing.
We stand behind the health of our pets. If any health concerns arise shortly after arrival, we encourage customers to contact us immediately so we can provide assistance and support.
We recommend preparing a comfortable sleeping area, food, water bowls, toys, and a safe environment before your pet arrives. Proper preparation helps your new companion adjust quickly to their new home.
Yes. Pets are delivered with relevant documentation, which may include vaccination records, health certificates, and care information depending on the pet type and requirements.
Absolutely. Our team provides updates throughout the process, including confirmation, preparation, and delivery information, so you always know what to expect.
We continue to support our customers even after delivery. If you have questions about care, adjustment, or general concerns, you can contact our team anytime for assistance.